Non-Refundable Deposit: To ensure the availability of your dress, we require a non-refundable deposit of 50% of the total price. This deposit secures your order and guarantees that your dress will be available on the agreed-upon date. No changes or cancellations can be accepted once the deposit has been made. 

No Exchanges or Returns: All dresses are unique and made-to-measure for each individual client. (In cases of tight deadlines, stock dresses with custom alterations will be offered under these same non-refundable terms). Therefore, no exchanges or returns will be accepted after the deposit has been made. Please ensure you have finalized your measurements and selected your desired dress and accessories prior to placing your deposit. 

Payment Policy: Full payment for the dress must be made within 10 days of its completion. No dress will be delivered or released until the final balance has been paid in full. If payment is not received within this 10-day window, we reserve the right to cancel your order and retain the initial deposit.

Payment Plan Policy: For clients who opt for our payment plan, the following conditions apply:

• Commitment to Payments & Late Fees:Clients must adhere to the agreed-upon payment schedule. Because our boutiques operate in multiple jurisdictions, late fees are applied based on the store location where the order was placed:
• North Carolina Location: A flat late fee of $15.00 will be applied to any installment payment that is delayed by more than ten (10) days beyond its due date.
  
• Maryland Location: A late fee of 10% of the overdue installment amount (or a minimum of $5.00) will be applied to any installment payment delayed by more than fifteen (15) days beyond its due date. This fee may be assessed up to three times for the same missed payment if it remains unresolved.
  
• Grace Period: Short delays may be accommodated at our discretion; however, repeated or prolonged delays may result in the cancellation of the order and forfeiture of any payments already made.
• Interest-Free Benefit: Payment plans are offered with 0% interest, provided that clients make their payments on time or communicate with us in advance regarding any unforeseen delays. Failure to do so may void the interest-free benefit and result in additional fees.
• Emergency Contact: Upon initiating a payment plan, clients must provide a secondary contact number (a family member or close friend) to ensure effective communication in case of emergencies or payment delays.

Dress Delivery & Pick-Up: Once your dress is ready, it must be picked up or scheduled for delivery within the following 10 days. We reserve the right to extend this period only in the event of unforeseen circumstances on our end.

Storage Fees & Maximum Hold Period

• Storage Fee: In the event of a delay in picking up the dress beyond the initial 10-day grace period, an additional storage fee of $10 per week will be applied. We reserve the right to withhold the dress until the final balance and all accumulated storage fees are paid.
• Maximum Hold Period: A dress must be picked up within a maximum of six (6) months from the initial pick-up notification. Please note that the $10 weekly storage fee will continue to accrue during this timeframe.
• Abandonment: If a dress is not picked up within this 6-month period, and no prior arrangements have been made with our team, the dress will be considered abandoned and absorbed into our store's inventory.
• Remake Policy: If the client returns after this 6-month period, they may request to have their dress remade. This remake applies strictly to the original design ordered and will be subject to a new production timeline based on the store's current availability. If the new timeline does not meet the client’s needs, no refunds will be issued.

Measurements and Adjustments: The measurements taken may have a natural variation of up to 1 inch. If there is any error in the measurements on our part, alterations or adjustments will be made at no additional charge.

Warranty Policy: Quartz Roze guarantees that all dresses are delivered in perfect condition and free from manufacturing defects. If you encounter any issues with your dress, please contact us immediately, and we will provide a quality after-sales service.

We appreciate your understanding and cooperation in adhering to our store policies. We are here to help you find the dress of your dreams and make your special day even more memorable. Should you have any questions or concerns, please do not hesitate to contact us.